Send Us A Message
Due to the recent events of COVID-19, a slight delay could potentially be placed on your delivery.
Orders will be fulfilled nonetheless. Also you will still receive your order tracking info via email after processing. Processing takes 4-7 business days.
If you have additional questions please contact us Monday-Saturday 12pm cst – 8pm cst.
Thank You – The Hidden Vault Team
The Hidden Vault Returns Policy
Customers have 30 days from the date of purchase to return items to us.
Products must be unopened, unused or unworn and have packaging or tags intact.
To return a product to us, please email us at thvcustomerservice@.
Please note that we cannot offer exchanges.
All orders will receive a tracking number and shipping date once the order has processed.
All orders are processed within 4-7 business days ( weekends/ holidays excluded). If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Orders are shipped on a first come first serve basis. Orders are not shipped based on favoritism, or hierarchy. No favors or deals are negotiated to get orders out early.
Items are shipped via USPS. The Hidden Vault is not responsible for damaged or lost packages due to USPS error.